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The Sioux Falls Area Postal Customer Council

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The Sioux Falls Area Postal Customer Council (SFAPCC) is comprised of representatives of the United States Postal Service (USPS) and local mailing professionals whose sole mission is to provide a professional resource for mailers in the Sioux Falls, SD area for solutions and information regarding mailing rules and regulations. SFAPCC meetings are held on the third Thursday of each month at 12 pm and generally take approximately 30-45 minutes. 

The SFAPCC has helped mailers both large and small, from non-profits to large corporations. As a collective group of mailing professionals, we fully understand the needs of mailers who are looking to make their operation more efficient and profitable.

The Sioux Falls Area PCC was formed in 1989 when Carol Hottman was the USPS Manager of Customer Service. Carol contacted area business mailers to extend them an invitation to serve on a PCC Executive Board. Her efforts were well rewarded, as twenty-three area vendors, mailers and USPS representatives agreed to join the Board.

At the first official PCC board meeting, Officers were elected, and Jeff Hayzlett became the first Sioux Falls Area PCC Industry Co-Chair. The board followed the National PCC Guidelines to form the Sioux Falls Area PCC by-laws. As a "business arm" of the Postal Service, the main objective of the Executive Board is to plan, organize, and execute meetings, events, and educational sessions; and foster a professional & beneficial working relationship between area mailers and the Postal Service.

For more than 33 years, the Sioux Falls Area PCC has been an effective advocate for the US Postal Service, offering a wide variety of training seminars, bi-annual Expo's; and even an annual golf event; all geared towards educating and networking with area mailers.

The Executive Board meetings are held at the USPS District Office, on the first Thursday of each month.

What does the Sioux Falls Area PCC do...

  • Promotes a close working relationship between the U.S. Postal Service and businesses that use mail to communicate and interact with their customers.
  • Shares information on the elements of postal change that may impact your business and/or your customer.
  • Shares information and facilitate the exchange of ideas on new and existing Postal Service products, programs, services, and procedures affecting all businesses that use the mail.
  • Helps PCC industry members and organizations to grow and develop professionally through focused educational programs.
  • Shares knowledge of postal service tools to improve overall mail quality, and help businesses grow.
  • Shares innovative ideas about promotions, incentives and raise awareness of unique uses of mail.
  • Provides networking opportunities with other mailers, business service providers and USPS representatives.
  • Shares best practices to leverage and improve mailing effectiveness.

How can a PCC membership change the game for your business...

Gain knowledge and insights regarding postal service services and innovations. Get timely, close-up looks at the procedures and tools that can help you improve your mail quality and streamline your fulfillment to grow your business. The PCC offers opportunities to discuss your mailing and shipping needs with local USPS representatives.

Build relationships. Take the opportunity to network with other businesses, mail service providers, and subject-matter experts on how to implement and optimize your direct mail and shipping.

Stay in the know. Get advice and support with best practices that help improve mailing and shipping effectiveness, efficiency and profitability. You’ll also keep tabs on the latest Postal Service promotions and incentives encouraging innovative uses of mail and Omni-channel integration, as well as shipping trends that could benefit your business and your bottom line.

Help your business grow. Get up to speed when it comes to information, training webinars, seminars, and nationally accredited education certification programs relating to mail and shipping.

Stay on top. Use the power of network within the PCC to generate ideas, gain support, share best practices, and identify areas where businesses can collaborate on using Postal Service products to help grow business. You’ll also build your relationship with your local Postal Service Representatives. Take advantage of your local PCC Community to get connected today.